Orders & Shipping
How long does shipping take?
In-stock items ship within 3–5 business days of your order being placed. Once your order ships, you'll receive a confirmation email with tracking.
How long do made-to-order items take?
Made-to-order items are produced individually, so lead times vary with current production. If your order includes a made-to-order item, email info@kimonodave.com and we'll confirm availability and an estimated ship date.
What is a pre-order?
Some items (like our Game Day coats) are sold as pre-orders, meaning you reserve your piece before it's made. Pre-orders ship once production is complete, and an estimated window is shown on the product page when available. Pre-orders are final sale once production begins.
Can I change or cancel my order?
Email info@kimonodave.com as soon as possible and we'll do our best to help. Orders can't be changed or cancelled once they've shipped, or once production has begun on a made-to-order, custom or pre-order item.
Do you ship internationally?
Yes, but all international orders are final sale: no refunds, returns, exchanges, or store credit for any reason, including size, fit, color, or change of mind. Customs duties, import taxes, VAT, tariffs and brokerage fees are the buyer's responsibility, are not included in our prices, and are not refundable. Packages that are refused, unclaimed, held in customs, or returned to sender are not refunded.
Returns
What is your return policy?
For US orders, eligible items must be returned in the same condition you received them, unworn or unused, with tags, and in their original packaging, within 3 days of receiving the package. You'll also need the receipt or proof of purchase. The buyer pays for return shipping.
To start a return, email info@kimonodave.com. Items sent back without first requesting a return will not be accepted.
Which items are final sale?
- All international orders
- Made-to-order, custom and pre-order items once production begins
- Sale, clearance and discounted items
- Gift cards
What if my item arrives damaged or I got the wrong item?
Please inspect your order when it arrives and email info@kimonodave.com within 3 days of delivery with photos so we can make it right.
Sizing & Fit
How do I find my size?
Check the size chart on each product page. If you're between sizes or unsure, email info@kimonodave.com and we'll help you pick the right fit.
Gift Cards
How do gift cards work?
Our gift cards are digital and delivered by email. You can send one straight to a recipient, and it can be used online at kimonodave.com. Gift cards are non-refundable and can't be redeemed for cash, except where required by law.
Coat Care & Cleaning
Proper care keeps your coat looking its best for years to come. Follow the guidelines below for your coat's style and fabric. Using the wrong cleaning method can permanently damage the material.
How do I clean a Classic coat?
Our Classic coats are dry-clean only. Always take these to a professional dry cleaner. Do not machine wash or hand wash a Classic coat.
How do I clean specialty fabrics?
Certain fabrics should only be hand-washed or spot-cleaned. Check the care label on your specific piece, and when in doubt, spot-clean small areas with a damp cloth rather than fully washing the garment.
How do I clean a Yeti coat?
Yeti coats are ideally dry-cleaned. If dry cleaning isn't available, they can also be washed on a cold, gentle cycle and then hung to dry.
Can I put faux fur in the dryer?
Never. Never put faux fur in the dryer or use any heat source to dry it. Heat will melt and permanently ruin faux fur, and it cannot be repaired once damaged this way. Always air dry faux fur by hanging it, away from direct heat.
How often should I wash my coat?
As little as possible. Only clean it when it's truly necessary, and spot-treat small stains as they happen rather than doing a full wash. Over time, machine washing, even on a cold, gentle cycle, wears down the fabric faster than dry cleaning does. When a deeper clean is unavoidable, dry cleaning is always the gentler option.
Visiting & Contact
Can I visit the store?
Yes! Find us at 1681 Haight St, San Francisco, CA 94117 (map).
- Sunday: 12–7 PM
- Monday: 12–6 PM
- Tuesday: Closed
- Wednesday: Closed
- Thursday: 12–6 PM
- Friday: 12–7 PM
- Saturday: 12–7 PM
Private appointments are available by request. Email info@kimonodave.com to book.
Do you do custom pieces or collaborations?
We love a good custom project or collab. Email info@kimonodave.com with your idea and we'll get back to you.
How do I contact you?
Email info@kimonodave.com. We don't have a phone line, so email is the fastest way to reach us.
Policies
For full details, see our Refund Policy, Shipping Policy, Privacy Policy and Terms of Service.